['Privacy Policy\n\nAt Éloquence Langues, we are committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.\n\nInformation We Collect \nWe collect personal data necessary to provide and improve our language education services, including private tutoring, group classes, online coaching, corporate training, exam preparation, and cultural immersion programs. The types of information collected may include: \n- Name, date of birth, and contact details (address, phone number) \n- Identification documents for verification when required \n- Payment details for transaction processing \n- Educational background and language proficiency levels \n- Preferences related to language learning and scheduling \n- Usage data from our online platform including IP address, browser type, and access times\n\nUse of Your Information \nYour personal data is used exclusively to: \n- Deliver and manage our language education services efficiently \n- Communicate information related to your registration, schedules, and updates about courses \n- Process payments and refunds securely \n- Improve our services and tailor offerings according to your needs \n- Comply with legal obligations, including record-keeping and fraud prevention \n\nData Sharing and Disclosure \nÉloquence Langues does not sell or rent your personal information to third parties. We may share data with trusted service providers who support our operational activities (such as payment processors or IT service providers) under strict confidentiality agreements, ensuring data protection compliance. Disclosure may also occur when required by law or to protect legal rights.\n\nData Retention \nWe retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with statutory requirements, dispute resolution, and enforcement of our agreements. When data is no longer needed, it will be securely deleted or anonymized.\n\nYour Rights \nUnder GDPR, you have the right to: \n- Access the personal data we hold about you \n- Request correction of inaccurate or incomplete data \n- Obtain deletion of your data where there is no overriding reason to retain it \n- Restrict or object to processing of your data in certain circumstances \n- Receive your data in a portable format for transfer to another provider \nPlease submit any requests regarding your data to our physical office address listed below.\n\nSecurity Measures \nWe implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our team is trained on data protection principles and maintains confidentiality at all times.\n\nCookies and Tracking Technologies \nOur platform may use cookies and similar technologies to enhance user experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings. These technologies do not collect personally identifiable information unless you provide it voluntarily.\n\nChildren’s Privacy \nOur services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children without parental consent. If we become aware of such data being collected, we will take steps to delete it promptly.\n\nChanges to This Privacy Policy \nWe reserve the right to modify this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our online platform. Continued use of the service indicates acceptance of the updated terms.\n\nContact Information \nFor any questions or requests regarding your personal data and privacy, please write to: \nÉloquence Langues \n27 Rue de la Convention, 2nd Floor \n75015 Paris, Île-de-France \nFrance\n\nThank you for trusting Éloquence Langues with your language learning journey. Your privacy is a priority, and we strive to keep your information safe and secure at all times.', 0.001312, 'gpt-4.1-mini']